Terms & Conditions - GoldCare

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Terms & Conditions

Scope of application

The General Terms and Conditions set out below apply to all services or business relations between us.  Our terms and conditions shall take priority unless we agree something to the contrary you. Deviating verbal agreements, ancillary agreements and changes to the agreements made are valid only on written confirmation by us.

Sales representatives are not authorised to grant contractual conditions deviating from these terms and conditions or to guarantee specific properties of products where these are not expressly confirmed in writing by the relevant manufacturing company.

Place of jurisdiction and applicable law

Any dispute, claim or other matter which may arise will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.

Registration and Order Process

Registration occurs when the web form is submitted or a downloaded paper form is received in the office.

An order is placed when either you or your doctor passes a prescription to us.


Goods are sent via Royal Mail to the address of your choice.  Delivery times can vary depending on the destination and time of year and cannot be guaranteed. Typical delivery times are 5 – 7 working days.  Information provided by us as to the delivery period is not binding.

Partial deliveries are admissible insofar as you can reasonably be expected to accept them. If we exercise our right of partial delivery, you will be notified immediately.

The risk of accidental destruction or accidental deterioration of goods purchased by mail order shall be governed by the statutory regulations.

Force majeure events entitle us to postpone delivery for the duration of the impediment or, in the case of an impediment that cannot be eliminated to withdraw wholly or partially from the contract without there being any entitlement to claim against us. Force majeure is defined as any circumstances which are not our responsibility and which make provision of the service by us impossible or unreasonable, such as strike, lock-out, mobilisation, war, war-like situations, blockade, import and export bans, traffic stoppages, official measures, shortage of energy and raw materials etc., whether these apply to us or to an upstream-supplier or subcontractor.

If a product can no longer be supplied due to force majeure or because of discontinued production and we cannot procure the ordered goods under reasonable conditions, we shall be exempted from the delivery deadline. In this case you will be informed immediately. If a product is only temporarily unavailable for the above-mentioned reasons, the delivery deadline shall be extended for the duration of the impediment.

Cancellations and Returns

You may cancel your registration with us at any time.

Patients are not entitled to return delivered goods. In particular, we do not accept the risk of products being damaged due to incorrect storage.

Consumers have a right of cancellation in relation to goods which by their nature are suitable for return (unused and in the original packaging) and which are not specifically tailored to personal needs. In the case of contracts that include a right of cancellation, a consumer can cancel the contract without giving reasons within two weeks from receipt of the goods. The deadline for cancellation shall be deemed to have been observed if notice of cancellation is dispatched within this period.

The cancellation should be sent to: GoldCare; Unit B; The I O Centre; Barn Way; Lodge Farm Industrial Estate; Northampton.  NN5 7UW

The cancellation must include a copy of the delivery note or invoice showing when the goods were ordered. If not, a 10% processing fee may be charged.

If you wish to return goods, please return your goods in an unused condition in their original packaging with a reason for return, to the same address.  Please obtain proof of posting.


We are not responsible for material defects in the deliveries that we order from third parties and passes on unchanged to the customer; responsibility in case of deliberate or negligent action remains unaffected.


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