GoldCare Explained - GoldCare

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The GoldCare Service

What does our service include?

  • We are here to help Monday to Friday 9am-5pm
  • Our service includes 24-48 hour delivery of all items upon receipt of prescription with text reminders
  • We have GoldCare Junior designed for our younger customers
  • We can cut the flanges on your pouch to any size or shape
  • We can cover filters, fasten closures or couple two piece systems if required
  • Our nurses offer a support belt fitting service if required
  • Freephone telephone service for use by GoldCare customers and health care professionals, 0800 592 786
  • Repeat dispensing, talk to our customer care staff for details
  • Electronic prescription service or our pre-paid postal service
  • Our customer care team can supply samples of products from any manufacturer for you to try, free of charge
  • We will sometimes liaise with your health care professional to ensure all products sent out are appropriate
  • Get over the phone advice from our nurses

Complimentary items include:

  • With your first delivery you will receive a complimentary toilet bag, curved scissors, mirror and clothing clip along with high quality cleansing wipes and disposal bags
  • You will receive cleansing wipes and disposal bags with every order, enough for every pouch change
  • Waterproof, washable mattress covers, single, double or king size
  • RADAR keys for access to disabled toilets
  • Spare toilet bags/adult and paediatric
  • Flat-pack bag stand

Our History

We have a patient-focused, brand neutral ethos, which means we provide a genuinely holistic approach to patient care.

Although GoldCare is relatively new to UK medical home delivery services, we do come with over 25 years of experience thanks to our association with GHD Gmbh, Germany’s leading home healthcare service.

GHD started in 1992 and specialises in providing essential homecare services to patients at home. Year upon year these services have expanded enormously but still centre around stoma, continence and wound care.

Building on that substantial knowledge, we work with patients and nurses to provide the most suitable products and services.

Register for GoldCare today!

Our home delivery service is free of charge, simple to use, efficient, discreet and completely stress free, so that you can relax knowing everything is taken care of.

Register here

We deliver any product from all manufacturers including:

B. Braun
Great Bear Healthcare
iLex Skin Protectant
MacGregor Healthcare
Manfred Sauer UK
Opus Healthcare
Pelican Healthcare
Salts Healthcare