Privacy Policy - GoldCare

Coronavirus (COVID-19) statement: read the response and latest updates from GoldCare.

Close GoldCare logo

Privacy Policy

Legal Disclaimer

  1. All information on this website is provided as general information about us.
  2. All the details contained in our website have been carefully checked. We make every effort to expand and update this information on an on-going basis. However, we cannot guarantee the accuracy, completeness and currency of the website. No liability is assumed for damages related to the information provided.
  3. Our hints and tips articles do not constitute either an individual consultation or a recommendation. Please contact our telephone support team in order to obtain advice or supplies geared specifically towards your personal needs. If you have health problems you should always consult a doctor first.
  4. We have no influence on the current or future design of the content of linked pages. And expressly distance ourselves herewith from the content of all linked pages.
    This statement applies to all links and references within our website as well as to external entries.
    Any liability on our part for illegal, erroneous or incomplete content on linked pages and in particular for damages arising from the use or non-use of such information is excluded.
  5. We reserve the right to change and update this website without prior announcement. Any liability in this connection is excluded.
  6. This website is provided via a UK-based server.

This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about:

  • visitors to our website
  • people who use our service
  • people who subscribe to our newsletters or emails

Personal data

Personal data is information which can be used to find out your identity. This includes details such as your real name, email address, postal address and telephone number. Information which is not directly linked to your identity (such as favourite websites or number of users of a site) does not fall under this definition.

You can always use our website without revealing your identity. However if you register for one of our personalised services or order a product, we ask you for your name and other personal details. You decide freely whether or not you enter these details.

Visitors to our websites

When someone visits our website we use a third party service called Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various pages of the site and this information is processed in such a way that no-one is identified. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website we will make it clear this is what we are doing and will explain why we need it and what we intend to do with it.

Use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

To opt out of being tracked by Google Analytics across all websites visit

Search engine

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either us or any third party.


We use a third party provider, Workhouse Creative Marketing, to deliver our e-newsletter.  They gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.


To help maintain the security and performance of our websites our server tracks and monitors IP addresses of visitors to the website.

Links to other websites

This privacy notice does not cover any links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

People who call us

When you call us we may record your personal information in order to register you with our service or to help us deal with your query. Calls may be recorded for monitoring and staff training purposes.

People who email us

Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy.  Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who use our service

Completing a GoldCare registration form is taken as your consent for us to use the personal information provided to process your prescription orders and for our internal administration and analysis purposes.  We will only share the relevant sections of your information with healthcare professionals and companies delivering your products – unless ever required to do so by law.

People who make a complaint

When we receive a complaint we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other companies or individuals involved.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We may have to disclose your identity to a third party if the complaint involves delivery for example. If you don’t want information identifying you to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Access to your personal information

You can request a copy of all the information we hold on you which we will provide within 30 days of your verified request.


Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated in May 2018.

How to contact us

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed.

There are several ways you can contact us.  For more information visit our contact us page.