This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about:
Personal data is information which can be used to find out your identity. This includes details such as your real name, email address, postal address and telephone number. Information which is not directly linked to your identity (such as favourite websites or number of users of a site) does not fall under this definition.
You can always use our website without revealing your identity. However if you register for one of our personalised services or order a product, we ask you for your name and other personal details. You decide freely whether or not you enter these details.
When someone visits our website we use a third party service called Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various pages of the site and this information is processed in such a way that no-one is identified. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website we will make it clear this is what we are doing and will explain why we need it and what we intend to do with it.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either us or any third party.
We use a third party provider, Workhouse Creative Marketing, to deliver our e-newsletter. They gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter.
To help maintain the security and performance of our websites our server tracks and monitors IP addresses of visitors to the website.
This privacy notice does not cover any links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
When you call us we may record your personal information in order to register you with our service or to help us deal with your query. Calls may be recorded for monitoring and staff training purposes.
Any email sent to us, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with office policy. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
Completing a GoldCare registration form is taken as your consent for us to use the personal information provided to process your prescription orders and for our internal administration and analysis purposes. We will only share the relevant sections of your information with healthcare professionals and companies delivering your products – unless ever required to do so by law.
When we receive a complaint we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other companies or individuals involved.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide.
We may have to disclose your identity to a third party if the complaint involves delivery for example. If you don’t want information identifying you to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.
We will keep personal information contained in complaint files in line with our retention policy. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
You can request a copy of all the information we hold on you which we will provide within 30 days of your verified request.
We keep our privacy notice under regular review. This privacy notice was last updated in May 2018.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed.
There are several ways you can contact us. For more information visit our contact us page.